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ISO 9001:2015

A Quality System is the combination of the organizational structure of a Company, its responsibilities, its procedures, its operational instructions, and its resources. The combination of all these elements are finalized to implement a Company policy of "Total Quality", meeting customers requirements and expectations, which are the first and foremost goal of every Quality Process System.
Guaranteeing the Quality of any organization, involves the ability to integrate multiple functions and activities. By a process of combination and interaction these determine the Quality of the System, of the Products, and of the Services.
All sections and departments involved in each one of the Company's activities must act according to the Quality System. The main activities are:

- Planning and Implementing of Organizational Procedures
- Planning of Operations
- Personnel Training.
- Quality Controls Inspections
- Routine Tests on the Product's Quality
- Research & Development
- Preparation of Technical Literature
- Evaluation of the System's Effectiveness
- Assessing of the Customer's satisfaction level
- Implementing of any Corrective or Pre-emptive actions as required

Voluntary acceptance of the UNI EN ISO 9001 allows a Company to provide evidence of its ability to be in full control of a Quality System for all its Products and Services. An independent Inspection Body carries out periodic inspections to verify the compliance of all processes and activities to the Quality Systems Procedures.
The introduction of a managerial approach "by processes" has enabled the company to keep under control all of its main activities and their interaction. A vital part of the process is collecting and analysing all incoming intelligence and information in order to monitor the customer's satisfaction level and reach the targets that have been set.

A direct consequence of this new approach is the abandoning of the merely hierarchical logics (that typically characterize the less innovative organizations), focusing on the dynamics of all processes and on how to improve them, and on the achieve and improve results. Since 1999 VETROASFALTO has a Quality System Certificate according to UNI EN ISO 9001 and in 2018 has obtained the new UNI EN ISO 9001:2015.


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